Privacy Policy

Information voluntarily provided: You may give us information about you by filling in forms when using our Services, setting up an account, signing up to our newsletter, or contacting us with e-mail and other similar inquiries. Such information can include:

Identity and contact data: We collect your name, address, email address, and telephone number.

Content You Provide Us: We collect your contributions, text, writings, reviews, responses, comments, suggestions, shopping cart information, order information, Submissions (as defined below), and other material that you voluntarily provide to us or with your consent.

Personal Data We Collect Through Our Social Media Pages: We have pages on social media sites, including but not limited to, Facebook, Instagram, Twitter, Snapchat, Pinterest, YouTube, TikTok, and Twitch (“Social Media Pages”). When you interact with our Social Media Pages, we will collect personal data that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

Data from Our Service Providers: Our third-party service providers collect certain data to either fulfill the orders and services you request from us or to provide us information about how our Site and Services are used: 

• Our analytics providers automatically collect certain data about you as you use the Site or Services (consistent with our Analytics & Cookie Policy described below).

• Our web host automatically collects certain information when you visit the Site, including IP address, browser type/settings, date and time of the request, and the type of http requests made to the Site. 

• We do not directly collect information necessary for payment processing; rather, our service providers Shopify Payments, PayPal, and Afterpay, and any other service providers we may use from time to time in our sole discretion, directly collect and process that information at our request. However, our service providers may provide us information as necessary to accept, monitor, and track payments. To learn more about how these service providers uses your data, please visit: https://www.shopify.com/legal/privacy

https://www.paypal.com/myaccount/privacy/privacyhub

https://www.afterpay.com/en-US/privacy-policy

The foregoing shall be referred to herein as “Personal Data”.

Providing the Services to you as a prospective or existing customer

We may legally use and retain your Personal Data where we need to perform the contract we are about to enter into or have entered into with you, such as:

• Setting up your account on the Site (or Site Account, as defined in the Terms);
• Processing purchases or returns (including any shipping details for delivery or return of the hair products) under our Products, Orders, and Returns section in the Terms; 
• To administer, operate, maintain, and improve the Site and Services by receiving and responding to your orders and service requests, and notifying you when our Site is undergoing maintenance or changing its Terms or Privacy Policy; and
• To comply with legal obligations and protect our rights

In order for you to purchase products via our Site, we currently use the following third-party payment providers (“Payment Provider”) Shopify Payments, PayPal, and Afterpay (all PCI Service Provider Level 1 certified platforms) to collect, store and process payment information from you, including your name, email address, credit card number and bank account details. Our servers will not collect or have access to your payment details. 

Any purchases you make via the Site will also be governed by the Payment Provider’s terms and conditions and/or privacy policies. 

We may contact you via email to remind you about products you left in your shopping basket, that you may want to purchase. We will do this pursuant to our legitimate interests in promoting our business. If you do not wish to be contacted via email please let us know by clicking unsubscribe at the bottom of any email that you receive.

Contacting Us (Your Enquiries) 

If you contact us via our Site, to make an enquiry or otherwise, in certain situations we will ask you to provide a limited amount of Personal Data about yourself, such as your name, email address, and your message or enquiry in the free text box. We will use this information to respond to your enquiries, for example:  

In line with the legitimate interest we have in promoting our business, we will process your enquiries to reply to your query, including providing you with information about the Services we offer and keeping track of your purchase history.

We may also process enquiries to take steps you ask of us with a view to entering into an agreement to provide you with our Services. 

You are under no obligation to provide us with any details, but if you choose to not provide us with relevant information, we may not be able to respond and/or provide the assistance that you request.

Mailing List

If you ask to be added to our mailing list by subscribing to our newsletter, we will keep you updated with information on news, offers, updates on new hair products and events via email through a third party service provider, Mailchimp. 

In line with the legitimate interest we have in promoting our business, we will use the email address you give us via our Site to provide you with this information. If you would like to be removed from that list, please let us know by clicking unsubscribe at the bottom of any marketing email that you receive. After you unsubscribe, you will be removed from our mailing list within a reasonable time.

To find out more about this service provider, please visit: https://mailchimp.com/legal/privacy/

There may also be circumstances where we will ask you for your prior consent in respect of our use of your Personal Data or where we may rely on an alternative lawful basis to process your Personal Data in which case you will be notified at the time.

How You Use our Site (Analytics & Cookie Policy)

This section applies to all information collected through the Site or Services, including the technologies we and third parties with whom we partner, use for automatic data collection. Our Site uses cookies and other mechanisms to collect and log analytical information, to help analyze how visitors use the Site and to compile statistical reports on Site activity. This processing is crucial to the running of our online business.  This information is not used to develop a personal profile of you. 

By way of example but not limitation, we use Google Analytics, Shopify, Swym, Sitewit, and may use other third party service providers from time to time in our sole discretion, for analytics and/or sales data. When you visit our Site, these service providers may collect the following data, which will be anonymized and aggregated before reporting back to us:

• Your IP address;
• Demographic information including your age, gender, location, and language preferences;
• Your device or browser information;
• number of visitors to our Site;
• pages visited while at the Site and time spent per page;
• page interaction information, such as scrolling, clicks and browsing methods;
• websites where visitors have come from and where they go afterwards;
• page response times and any download errors; and
• other technical information relating to end user device, such as IP address or browser plug-in.

This analysis is fundamental to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our Site, and to provide a better service and source of information to visitors. 

We do not control third parties’ tracking technologies or how they may be used. To find out more about the following service providers and to learn how to opt out, please visit:

• Google Analytics: https://policies.google.com/privacy?hl=en
• Shopify: https://www.shopify.com/legal/privacy
• Swym: https://swym.it/privacy/
• Sitewit (d/b/a Kliken): https://www.kliken.com/privacy-policy.html 

Where applicable, we provide you with the option to opt out of the use of cookie feature(s), which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. In connection with viewing the Site to enable you to take advantage of the most attractive features of the Services, we recommend that you leave cookies active as we believe they will likely improve your experience.

To learn more about your opt-out options, please visit:

https://www.networkadvertising.org/understanding-online-advertising
https://www.allaboutcookies.org/
https://tools.google.com/dlpage/gaoptout

All content you submit to us

If you send us objectionable content or otherwise behave in a disruptive manner when using our Site, we may process Personal Data included in your messages to respond to and stop such behavior.

• We only process Personal Data in this way for the legitimate interests of ensuring that use of our Site is lawful, does not disrupt our systems, does not harass our staff or other individuals, to enforce our legal rights, and to comply with our legal obligations.
• Where we reasonably believe you are or may be in breach of the law (for instance, because content you send amounts to harassment or is defamatory), we may use your Personal Data to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.

Where we process Personal Data in this way, we will hold that Personal Data on our systems for as long as is reasonably necessary to achieve these objectives, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

EU & Swiss Residents

If you are a resident of a country in the European Economic Area (“EEA”) or Switzerland (“European Resident”), you have additional rights regarding your Personal Data. You can withdraw your consent to our collection or processing of your Personal Data or your personal information at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to such withdrawal, nor will it affect processing of your Personal Data or your personal information conducted in reliance on lawful processing grounds other than consent. The Site generally provides you with a reasonable means to view and change your profile information and you can opt-out of marketing communications at any time by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. If you have any questions or comments about the processing of your personal information, you may contact us at: support@xmondohair.com.

You have the following rights over the way we process Personal Data relating to you. We aim to comply without undue delay, and within one month at the latest, in response to any requests submitted by you to us:

• for a copy of Personal Data we are processing about you and/or to have inaccuracies corrected;
• to restrict, stop processing, or to delete your Personal Data; 
• for a machine-readable copy of your Personal Data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and 
• to make a complaint to a data protection regulator. If you are a resident of the EEA, you can find your local regulator’s contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.  

To make a request in relation to any of the aforementioned rights, please send your requests to support@xmondohair.com. 

California & Nevada Residents

Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights regarding XMONDO’s collection, use, and sharing of their personal information. This Privacy Policy applies to “Consumers” as defined by the CCPA. In the event of a conflict between any of our policies, statements, or notices, including but not limited to this Privacy Policy, this section will prevail as to California Consumers and their rights under the CCPA. For purposes of this section only, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you, as defined under the CCPA. Personal Information does not include information that is aggregated or information that cannot be reasonably linked to you. Consistent with the CCPA, job applicants, current and former employees and independent contractors (“Personnel”), and subjects of certain business-to-business communications acting solely in their capacity as representatives of another business, are not considered consumers for purposes of this notice or the rights described herein.

XMONDO does not sell your Personal Information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. We may disclose your Personal Information for the following purposes, which are not a sale: (i) if you direct us to share your Personal Information, (ii) to comply with your requests under the CCPA, (iii) disclosures as part of a merger or asset sale, and (iv) as otherwise required or permitted by applicable law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your Personal Information.

We collect various categories of Personal Information when you use the Site, including identifiers, commercial information, internet or other electronic network or device activity information, geolocation data, and professional information. A more detailed description of the information we collect and how we use it is provided above. 

Under the CCPA, you have the following rights:

• Right to Know. You have the right to access and request that we inform you of the Personal Information we collect, use, or disclose to third parties;
• Right to Obtain a Copy. You have the right to make or obtain a transportable copy of your Personal Information that we have collected in the period that is 12 months prior to the request date and are maintaining.
• Right to Request Deletion. You have the right to request that we delete your Personal Information that we have collected from you and are maintaining. Please be advised, however, that exceptions under the CCPA may allow us to retain and use certain Personal Information notwithstanding your deletion request; and
• Right to Non-Discrimination. We will not discriminate against you in a manner prohibited by the CCPA for exercising any of your CCPA rights.

Please note that to protect your information and the integrity of our Site and Services, we will need to verify your identity before processing your request. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. 

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.

Additionally, Nevada law (SB §220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. XMONDO does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law.

All requests for information or changes to your preferences must be directed to: support@xmondohair.com. Such requests must include the reference “Request for California Privacy Information” or “Request for Nevada Privacy Information” in the subject line and in the body of the message, and must include the email address or mailing address, as applicable, for us to send our response. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted to us if not submitted pursuant to the terms set forth above.